Customer satisfaction is our top priority.
Damaged or Defective Goods
We will replace or refund any damaged or defective items at no
charge. Please phone or email us before sending the product back to us as some
manufacturers prefer to deal directly with the customer.
Incorrect Items Ordered
We will issue a full refund for items ordered incorrectly by
customers if notified within 7 days of receipt. The item(s) must be returned
to DollarShop unopened and in the original packaging. If the customer is
at fault, postage costs will not be refunded. Please send the returnable items
registered mail. If we have sent you the incorrect product from what you ordered,
please send the products back to our address.
When you return product please ensure it is packed in a sturdy and secure way so as to avoid any damage in transit.
Cancellation of Order
A cancellation fee will apply where an order is cancelled after
the order has been submitted. A one-off cancellation fee of A$10 will apply.
For more information, please contact us at info@dollarshop.com.au
Warranties
Before any
warranty claim, consumers are requested to make sure the product is:
• not affected by being used in an abnormal way. Such a use may be noted in the
warranty as rendering it void, or it may be a use that you wouldn't reasonably
expect the product to perform
• not disposed of, lost or destroyed. In other words, there needs to be proof
that the product has failed
• not reduced in value by delay on the customer's part. Customers should bring
faults to your attention soon after they occur.
DollarShop is not a manufacturer or authorized service centre, it's recommended
that you can contact the manufacturer's technical support for any
troubleshooting or tech support before you send the product back to us for
warranty claim, most of these supports are free and will provide you a
manufacturer tech support case number which may be required and speed up the
warranty procedure.
DollarShop keep the rights to apply the service fee for any warranty claims to
cover all our costs if the returned product is not covered by warranty, such as
no fault found or physical damaged, or cannot provide the proof of purchase.
DollarShop is happy to help the consumers to go through the warranty procedures
by following the manufacturers' instructions. Some manufacturers provide the
onsite or pickup and delivery services, such as the warranty services for
notebooks and LCD monitors, consumers are recommended to contact the
manufacturers' technical support directly for the fast turnaround and the cost
saving shipping method. Following the privacy policy, sometime DollarShop
cannot do all the warranty procedure on customer's behalf, such as to log a
warranty job with the manufacturer with providing the consumer's name, phone
number and address.
DollarShop provides an online RA (return authorization) Service for all the
warranty and return claims.
• The RA procedure may vary from different manufacturers or suppliers, so we do
not enable to provide an accurate assessment of how long this procedure will
take for a particular product.
• Log into your online user account. (You must proof you are the authorized
person to access the customer's information)
• Fill the online RA request form. (SKU number can be found on your invoice
number).
• Write a bit more about the fault description or reason for return.
("product faulty" or "don't work" is not a good fault
description for the warranty claim)
• Once the RA request is approved, you will receive a return authorization
number, which is the reference number to return it to us and track down the
procedure.
• You will receive an email notice every time your online job is updated.
• You can view your RA Status by clicking Job/RA Inbox in My Accounts page.
• You can contact us through the online job / ticket if you want to get any
updates about your return.
